Shipping policy

1. Shipping Coverage

1stCopyLuxury currently offers shipping within India.

Orders are shipped to the delivery address provided by the customer during checkout. Customers are responsible for ensuring that the address, phone number, and other delivery information provided are accurate and complete.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on product availability, order verification, and the nature of the product. Customers may receive an order confirmation and shipping confirmation once the order has been processed and dispatched.

For certain products, additional verification may be required before dispatch.

3. Delivery Time

Estimated delivery timelines will be communicated during checkout or through the order/shipping confirmation.

Actual delivery time may vary depending on the destination, courier service, weather conditions, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

Delivery estimates are therefore not guaranteed unless specifically stated otherwise.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer before the order is completed.

Any promotional free-shipping offer will be subject to the terms and conditions specified with that offer.

5. Tracking

Once an order has been dispatched, tracking details may be shared with the customer through the email address or mobile number provided at checkout.

Customers can use the tracking information provided by the applicable courier to monitor their shipment.

6. Delayed Deliveries

If a shipment is delayed beyond the estimated delivery period, customers may contact us at 1stcopyluxury@gmail.com with their order details.

We will coordinate with the relevant logistics provider where reasonably possible. Delays caused by courier operations, weather, strikes, public authorities, incorrect customer information, or other circumstances outside our reasonable control may take additional time to resolve.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because of an incorrect, incomplete, or inaccessible delivery address provided by the customer, additional shipping charges may apply for re-dispatch, where applicable.

8. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, refuses delivery, provides an incorrect address, or otherwise prevents delivery, the courier may make additional delivery attempts or return the package to us.

Any applicable refund or re-shipping will be handled in accordance with our Return & Refund Policy.

9. Damaged or Tampered Packages

Customers should inspect the outer packaging at the time of delivery where reasonably possible.

If a package appears visibly damaged, opened, or tampered with, customers should document the condition of the package with photographs/video and contact 1stcopyluxury@gmail.com as soon as possible.

For any damage, missing item, or incorrect product claim, we may request photographs, videos, packaging details, or other information required to investigate the matter.

10. Product Category Disclosure

Products sold on 1stCopyLuxury are classified on their respective product pages.

Where a product is listed as Authentic / Factory Outlet / Clearance, the product description will provide the applicable information regarding its condition and provenance.

Where a product is listed as 1st Copy / Replica, that classification will be disclosed before purchase. Such products are not represented as authentic or original products of the corresponding brand.

Customers should carefully review the product description and classification before placing an order.